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June 6th, 2012

Okay, I often use this space to whine and bitch and moan. This post isn't about the boo-hoo, I swear.

You know how you can work really hard on some project or task and you think to yourself, "Gee, I'm really busting my ass with this and I hope it's appreciated"?  Well, that was me -  recently, my client acquired a new location, and I've been working very closely with this property on benefit- and data-related issues. 'Closely', as in 'there is at least one new email or issue from these people every day'. 

It's part of my job as a client manager, and I've done this lots of times before, but sometimes it can feel like you're constantly putting out fires. However, my contact at this location has been extremely nice and constantly thanks me - you'd think this would be a given, but it isn't always the case with acquistion projects. (Although, for the most part, my client is often very good about this kind of stuff.)

Well, I was shocked this week when my contact sent me flowers and a lovely thank-you note telling me how they could not have gotten through the project without my support and expertise! It felt very nice to be appreciated and when I told my account executive, she told me that this person has also been singing my praises to my client's corporate team.

Unfortunately, my client is still leaving, so it's kinda bittersweet. :(  Since I am in self-preservation mode, I was smart enough to make sure my boss heard about the flowers/note, so at least it's documented for performance management.  (Any little thing I can do...)

The moral of the story? Little things mean a lot, and it's always good to show someone your appreciation - it'll make their day!

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